Refund Policy
The Buyer is entitled to a reflection period of 14 days. During this cooling-off period, the Buyer will handle the product and the packaging with care. He will only unpack or use the product to the extent necessary to determine the nature, characteristics and operation of the product. The return must always be requested in advance by sending an email to info@mari-ve.be. As soon as this is confirmed, the goods can be returned.
Within the cooling-off period of 14 days, the Buyer may return the purchased products without giving any reason, provided that the purchased product is in good condition. If this is not the case, we reserve the right to refuse the return. The costs and risks associated with the return shipment are for the Buyer. This means that Mari-Ve, for example, is not liable for damage or loss of returned goods.
After the correct receipt of a return shipment and if the returned product is in good condition, the full amount of the returned products (excluding shipping costs) will be refunded within 14 days to the account with which the products were purchased.
The following articles are excluded from the right of withdrawal:
- gift cards
- Products manufactured according to consumer specifications;
- used products
Return address: Mari-Ve, Ten Bos 29, 9100 Sint-Niklaas, Belgium. Lost parcels are not our responsibility.